The 11th Annual Stevie Awards saw Securus Technologies scoop the award in the Best Customer Service Training category. Securus is involved in providing technological solutions to the civil and criminal justice with the aim of enhancing public safety, investigation, correction, and monitoring.
About Stevie Awards
The Stevie Awards are held annually with the aim of honoring companies in the customer service, business development, call center, and sales professional sectors. This year’s awards took place on 24th February at the Caesars Palace Las Vegas and were audited by over 650 executives from around the globe.
Determining the Winners
This year’s nomination had a 10 percent increase from 2016’s with 2,300 nominations from organizations of all sizes, both virtual and physical being evaluated. There were 61 entries in the customer service and contact center categories. The awards had 73 judges determining winners of different levels including Gold, Bronze, and Silver.
Commenting on the award, Danny de Hoyos, Securus Senior Vice President of Operations said that their team focused on improving customer experience. They applied materials and methods that helped agents concentrate more on their clients and come to their rescue during stressful times.
Judges Opinion on Securus Technologies
When presenting the awards, the judges noted that the role of Securus Technology in the community is critical and it was an honor knowing they would always provide useful services to people who need it. They also praised the company for having a compelling story despite being at the time when the community is hardened. The judges also applauded the company for their strong ability to recognize the problem and their ability to train their team to help their customers realize results.
Stevie Awards founder and CEO Michael Gallagher noted that the awards remain to be the most compelling and fastest growing award program. He credited this growth to the importance of the different categories included in the awards.