If you have been following business news, especially in the call center services industry, you may have heard that ATS Digital Services has been named the first company to earn the AppEsteem certification. The certification was presented to ATS Digital for their ability to deliver best-in-class consumer software application support. If you’re not familiar with this niche industry, consumer software applications are classified as apps and emerging technologies that are capable of disrupting the technology market.
The AppEsteem award is a prestigious honor, especially when you take into consideration the history behind the AppEsteem Corporation. Founded in 2016, the AppEsteem Corporation was formed by a collective of Microsoft cybersecurity veterans all working towards one common goal, safeguarding digital data and certified apps. To become a recipient of this coveted award is no easy feat; in order to become a recipient, a company would have to meet or exceed 39 stringent compliance standards set forth by AppEsteem.
Founded in 2011, ATS Digital Services has made it their mission to deliver unparalleled technical support service to their customers, either telephonically or via screen sharing technology. And their customer-centric focus has made them one of the most sought-after companies in the consumer software application space. At the head of ATS Digital is Co-founder and CEO Robert Deignan, a Purdue University alumnus who earned his B.S. in Business Management, in 1995.
Prior to his leadership role with ATS Digital Services, Deignan Co-founded Fanlink in 1998, and in 2002, he took on the role of Vice President for IS3, a software company located in Boynton Beach, Florida. It’s quite evident that Deignan’s education and prior leadership roles have played a critical role in the success of ATS Digital Services. In fact, in an interview with prweb.com, an online news distribution platform, he states “comprehensive, consumer-focused compliance is the backbone of our organization.”
He further goes on to say “the decision to commit ourselves, get certified, and send a signal to software vendors, security companies, and regulators that we operate at the very highest level when it comes to consumer-friendly operations and practices is paramount.” In light of his own statements as well as ATS Digital’s collective efforts, it’s safe to say the AppEsteem certification is one that is well-deserved.